Frequently Asked Questions on Account, Payment and Shipping.

For any product related questions, detailed information can be found in product descriptions. Please contact us directly if you need more information.

Is it necessary to create account?
No, you can continue to check out as guest. However, having an account will help you track all of your orders in one place. It will also help you with faster checkouts for future purchases.

I can’t login to my account.
Please make sure you are using the correct email address and password. If you forgot your password then you can reset it from the login page

What type of payments do you accept?
We accept Paypal and all major credit and debit cards.

Is my payment secured?
Yes, your payment is 100% secured and encrypted. We have an SSL Certificate in place and you can verify it here.

Can I cancel after payment?
Unfortunately no, once we receive the payment, we immediately start the process of packaging and shipping.

When do you ship the item?
We typically ship within 1-2 business days. We will send you an update once the item is shipped.

Why is shipping free?
We are currently shipping out from international warehouse with a low cost yet reliable courier provider. This has no impact on the quality of the product. Our low fee arrangement with these courier service providers has allowed us to waive off any shipping charges for our customers around the world. 

Will you provide tracking number?
Yes, all of our products are shipped with tracking numbers. You will receive an email with more details on shipping once the item has been shipped.

When will I receive the item?
Since the item is shipped from an international warehouse, it may take 2-3 weeks for the product to arrive. In most cases, item usually arrives within 14 days. 

I have ordered different items. Will they arrive at different times?
Currently yes, since we are shipping out from different locations, you may receive the items at different intervals. 

I still want my item to be delivered quickly.
You can send us a special request before placing the order and we will provide you an updated invoice (changes in shipping charges) with an approximate delivery time. Please note that in such cases, any ongoing offer such as Free Shipping will be nullified.

I haven’t received my item yet.
Please use the tracking number to find out the estimated delivery time. If it has been more than 1 month then please contact us and we will help resolve the issue as soon as possible.

I have received a wrong/defective/broken item!
We make sure all orders are carefully processed and packed. If, for some reason, you do face such an issue then please contact us. We will send you the same product for free or offer you a full refund. You can also read our Refund Policy.

I have more questions.
Please contact us through our contact page or email us at We promise to respond within 24 hours.